Privacy Policy

Hootons Commercial Ltd is committed to ensuring that your privacy is protected and treat all information held about you in accordance with The Data Protection Act 2018 and General Data Protection Regulation (GDPR). This Privacy Statement outlines the way in which Hootons Commercial Ltd collects and stores your data, as well as outlining your rights concerning the processing of your personal information. Hootons Commercial Ltd can be defined as the ‘data controller’ meaning we have a legal duty to protect any data collected and use appropriate technologies to prevent unauthorised access.

Information we collect

The personal data we collect is used for business purposes and will vary depending on the service provided, as such may include the following:

  • Your name
  • Your address
  • E-mail address
  • Telephone number/s
  • Requirements
  • Primary ID
  • Employment details
  • References
  • Credit history
  • Bank statements
  • Accounts

You can obtain a copy of the information collected from you and ask us to amend it or cease to use it. Please note that there may be instances where it may be necessary for us to communicate with you for administrative or operational reasons.

Our use of cookies

A cookie is a small text file stored on your hard drive by web pages you visit. The file – and the information in the file – is generated by the server-side application running the web site. The server also has access to the cookie it gave you. This website uses session (or temporary) cookies. These cookies are temporary and are stored in the memory of your web browser. They are deleted when your session closed or when the web browser is closed.

How we use your personal information

Hootons Commercial Ltd will only process your personal information in accordance with the lawful basis of legitimate interest or compliance with legal obligations. This may include;

  • Complying with our lawful obligations to prevent and detect fraud, money laundering and other crimes
  • Carry out regulatory checks and meet our obligations to any relevant regulatory authority
  • To assist us in providing our services to you under a contract
  • To improve and develop our services to you and other customers
  • Internal record keeping, to enable us to respond to queries, complaints and potential future interests.
  • We may also use your information to contact you for marketing purposes which we think you may find interesting.

Where you wish to withdraw your consent for the collection and use of specific personal information or opt out of direct marketing you can do so at any time by e-mailing us at

Lawful basis

There are a number of different legal bases for processing personal information, these may include;

  • Where you have consented to receive specific marketing material
  • Where it is in our legitimate interests to do so as part of running our business.
  • Where you enter into a contract with us and we need to process your information as part of the contract.
  • Where the processing is necessary to carry out our legal obligations under the law.

Sharing information

We may need to share your data with others, including professional advisers, agents, lenders and other parties on your behalf and in connection with our services. When engaging with third party providers that assist with our business operations, we only disclose the personal information necessary to deliver the services requested. We may share aggregated data with service providers who provide us with information to assist us in effectively supplying our services to clients. We may release your information to third parties beyond the above only if we are required to do so by law or in connection with the prevention of fraud or other crime.

Data retention

We will retain Personal Information for as long as reasonably necessary for achieving the permitted purposes. By law clients details will be held by us for insurance, accounting, taxation and legal reasons for a maximum of 15 years after completion of a contract.

Your legal rights

To the extent provided for by law, you have certain rights in respect to the management of information that we hold about you.

  • Right of access – you have the right to request a copy of the information that we hold about you
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete
  • Right to Erasure – in certain circumstances you can ask for the data we hold about you to be erased from our records
  • Right to restrict processing – where certain conditions apply you have a right to restrict the processing of your information
  • Right to data portability – you have the right to have the data we hold about you transferred to a third party
  • Right to object – you have the right to object to certain types of processing such as direct marketing

Access to information

You are entitled to access the information we hold about you. To do so please contact us by email at or write to us at: The Coach House, 1 Hurle Road, Clifton, BS8 2SY


Should you wish to make a complaint with the way your personal data has been processed, please contact us directly at If you believe we have processed personal data in violation of applicable law and failed to remedy such violation, you have the right to complain directly to the Information Commissioner’s Office.